product conversation flow chart
Note: When you have reached out to someone and they’ve responded, or someone reached out to you about Plexus, they should be put into your follow up system. MOST people don’t order after one conversation. Multiple follow-ups, invites to events are needed. If at any point in this flow the potential doesn’t respond, you should follow up to keep the conversation going.
SOMEONE’S SHOWN INTEREST
(either by you reaching out, or them reaching out)
Ask them: “So excited to share with you! Have you tried Plexus before?”
NO
YES
“No worries, just wanted to see how familiar you were with Plexus products. Just a little about them…all Plexus products are natural (no added sugars/artificial ingredients), plant-based, and gut health focused. I’m going to send you over a chart with some symptoms that Plexus helps with, just in case you aren’t familiar with gut health. If you don’t mind, pick a few out that you’re wanting help with, and I’ll send a video of what products I would recommend based off of that!”
“Do you remember what products you took?”
*No matter how they answer, just move on to this step. That question is more just to provide you background info.
“Ok, cool! Just wanted to see how familiar you were with Plexus products. Just a little reminder about them…all Plexus products are natural (no added sugars/artificial ingredients), plant-based, and gut health focused. I’m going to send you over a chart with some symptoms that Plexus helps with just in case you don’t remember! If you don’t mind, pick a few out that you’re wanting help with, and I’ll send a video of what products I would recommend based off of that!”
after They respond with symptoms
“Thank you for sharing that! Do you have a few minutes to check out a video about what I’d recommend to help with those?”
NO
YES
“Check this out. It will give you more info about the products I’d recommend. I’ll follow up in a few minutes to see what you think.” *Set a reminder to follow-up.
Typically when people say no, they are at work, busy with kids, etc, thats ok, send this video and say:
“I’m going to go ahead and send this over, if you end up having a few minutes, go ahead and check it out. When’s a good time for me to check back so I can answer questions?”
*Set a reminder to follow up with them. I love to use Siri for this.
When they watch...
“Whatcha think? Do those look like products you’d be able to fit into your day?”
YES
NO
If they either keep saying no they didn’t watch, or no response, add to follow-up list and continue to followup in ways that ADD VALUE!
“Which product stuck out to you that you’d be interested in?”
“Ok, cool! Check these out! There’s 3 options from you to choose from, a “good, better, and best.” Essentially, the bigger the package, the more you save, plus faster your results, but all are great! Which one are you leaning toward?”
From here, each convo will be different. Use the COMBO OPTIONS below to build a cart based on their needs/budget, etc.
When they watch...
Let them choose/answer their questions, and then build them a cart based off the combo they chose.
Say: ”There’s $10 off for new customers this month so I went ahead and took that off. Does that link work?”
(They will likely say yes - but if they say no, tell them to give it a second to load and it should work, if not, resend).
*Promo may be different so check plexus incentives in help center.
Create a cart and send. How to share a cart tutorial
Ask them to screenshot their confirmation order and then follow the steps on our customer care guide.
Notes:
IF SOMEONE HAS ORDERED PLEXUS BOFORE: If they said yes to previously ordering, ask them for their email address they used for their old Plexus account. Call or chat Plexus customer service and get their old account deleted so they can order new under you. IF YOU SKIP THIS STEP AND THEY PLACE AN ORDER, THEIR ORDER WILL GO UNDER THEIR OLD ACCOUNT...NOT UNDER YOU, SO THIS IS IMPORTANT!
Things to do if people don’t respond to you, conversation stalls, you send a cart, but they don’t order, etc:
- Follow up with a simple, “Just making sure you got that last message!”
- “Does that cart look ok? If not, I can make some edits if the price point isn’t where you need it to be!”
- DO NOT assume that they aren’t interested in Plexus just because they didn’t respond...people get busy/distracted, etc. Always assume the best, not the worst.
If they don’t order because of one reason or another, invite them to future events to build belief. People typically don’t order, not because they don’t want Plexus, but they just don’t KNOW enough and the value of what the products can do for them...it’s our job to educate them! Scan QR code to see different ways to follow-up and ADD VALUE about Plexus.