business conversation flow chart
Note: The FASTEST way to grow your business is to reach out about the business opportunity. Know, MOST people will not say yes the first time they are approached. A NO RESPONSE is NOT a no! It’s completely normal for people to not respond (did you the first time you got approached...something to thing about!) Multiple follow-ups, invites to events are needed. Once you have sent (even with no response), or received a message, be sure and add each person to your follow-up list. If at any point in this flow the potential doesn’t respond, you should follow up to keep the conversation going.
SOMEONE’S SHOWN INTEREST
(they’ve said YES to being open about making money)
Message them: “I’m going to shoot you over a video. It will explain what Plexus is and how you would earn. Do you have time to check it out right now?”
If they don’t have time to watch now, send anyway. Ask when they’ll have time and set a reminder to follow-up. (I love to use Siri for this).
After they’ve watched the video, ask, “What are your thoughts? Does this look like something you’d be open to learning more about?”
NO
YES
You will more than likely get objections. Work through them! An objection is NOT a no.
*Objection Examples on page 2*
At this point: Continue to work through objections, and then follow the flow...
Schedule a 3 way zoom with closest working upline:
“What time works best for you to get on a zoom with my friend I started with so we can get some next steps for you?
I have ”____” and ”____“ available.”
(Pick a couple times that work for you and your sponsor.)
Podcasts to walk you through the flow of the zoom.
NO
YES
Ask For Referrals
Choose Pace
walk
(get products paid for)
“Totally respect that. Plexus products focus on gut health (the issues on the chart) and getting to the root cause of them. Do you know anyone struggling with any of these? I’d love to connect with them and you would be compensated for the referral!
run (do the biz)
Make a list of people (product + finances)
Post
Wellness event
Get plugged into team events
Continue to encourage reachouts and posts
Send sample post
Send sample message to send to family/friends
Host wellness event
Send them the product convo flow.
OBJECTION EXAMPLES:
"I'm not a salesperson."
“Well that’s a relief! LOL I’m definitely not looking for salespeople! But I do understand how you feel because I felt the exact same way! I had never sold a thing to anyone, ever. I was a teacher so I didn’t even talk to adults everyday. But, what I found was I DO share about things I’m excited about! I tell people about a new brand of jeans that I love or a new restaurant I’m excited about trying out. If I could show you a simple way of sharing plexus with others who may be looking for some help with their health, would that be something you’d be open to checking out?”
"I don't have time."/ “Too busy.”/ “Already have a job.”
“My plate is full.”/ “Maybe one day.”
“Girl!! I can absolutely relate to how you feel! As a full-time teacher and mom I definitely didn't see how I could squeeze anything else into my day either! But what I found is that it's not a matter of spending a massive amount of time working this business.. it's more important to be consistent in the little bit of time that you might have. If you could share and also cover the cost of your products and bless your family financially, is that something that you would want to take a look at?"
“I don’t have the money to get started.”/ “Not in my budget.”/ “Too expensive.”
“I feel that, I didn’t either. It was very much a stretch for me too. But, when I heard there was a referral program and I could get the cost of my products covered, it was something I was all about. I actually haven’t had to pay for my products since starting to share because I make way more than what the products cost. If I can show you how, is that something you would be open to hearing about?”
“No thanks.”/ “Not for me.”/ “Not interested.”/ “Not right now.”/ “Not good timing.”
“Thanks for the response! Just out of curiosity, would you mind sharing why? I love to hear peoples reasonings because it helps me serve others better in this!”
They will likely give another objection...find that objection on this chart and work through it. It usually takes 4-5 objections to get to their REAL one that is holding them back.
“What are the next steps?”
“Let’s hop on a quick call with my friend I got started with and we can walk you through it. Which time is better for you, ______ or ______?”
Set up a 3 way zoom with your sponsor.
“I don’t have a big enough network.”
“I felt the exact same way. I was a teacher when I started so didn’t have much of a social life because I was so exhausted after work that I didn’t do much. What I found is that it really doesn’t take a huge network to get started. Most people are able to get the cost of their products paid for by sharing with a few friends, family, spouse, etc. If I could help you with finding a few people to do this with you, would you be open to giving it a try?
“I don’t have the personality.”/ “I’m not good at stuff Like This”
“What makes you think that?”
They will likely give another objection...find that objection on this chart and work through it. It usually takes 4-5 objections to get to their REAL one that is holding them back.
“I Can’t Take Any Products Right Now Because...”
“Would you be open to seeing how people who struggle with the same thing as you are able to see benefits from the products?”
If yes, add to “More About Plexus” page.
If they say they need to ask doctor, send product info sheets from the Go APP.
“I’m Not Good at Social Media.”/ “I Don’t Feel Comfortable Posting on Social Media”
“I know how you feel. When I got started on the products, I was not active on social media AT ALL. What I found though is that you can get the cost of your products covered without ever posting a thing, and just by sharing with people you see in person...your family, friends, etc. And as far as not being good, my team has awesome sample posts you can use to get you started. If I could show you some simple steps, is that something you would be open to?
“Don’t Want to be Pushy.”/ “Don’t Want to be ‘That’ Girl.”
“Oh girl, do you think I’ve been pushy and hounding you?”
They usually say no...if they say yes, they probably aren’t your people.
If no, say, “You won’t be either! As long as you are yourself and real - which you ARE - you will never be pushy or “that” girl. If I showed you some simple steps to get started, is that something you would be open to?”
“No one wants to see stuff from me.“
“What makes you think that?”
They will likely give another objection...find that objection on this chart and work through it. It usually takes 4-5 objections to get to their REAL one that is holding them back.
“I Want to Wait Until I Have Results to Share.”
“I can totally understand that. I felt the same way, but what I found is people really love to follow a journey. Think about reality shows...people like to see stuff in real time, because it’s more relatable. If I showed you some simple steps that make it super easy, but also really natural, to share, would you be open to that?”
“I’ve Tried Plexus Before and It Didn’t Work.”
Oh really?! Do you remember what products you took and when? Sometimes a simple tweak in a product or system makes a big difference.
If they say answer back: “Are you open to me sending over some recommendations and seeing what could be a fit for you?”
If yes, refer to product conversation flow. If no, ask for referrals.
“I’ll Think About It and Let You Know.”
“If you don’t mind me asking, what you do you have to think about? I have been doing this for a bit so would love to provide you with more information that you can check out to help answer your questions.”
“I Need to Ask My ______.”
“While you are waiting to chat with him/her, I would love to add you to a page that has a TON more information about the products, referral program, etc. Can I add you?”
Add them to “More About Plexus”and tag them in a few stories that relate to them. Give them info to creep.
“I Need to Research It More.”
“Perfect! Love when people research because then they exactly what they are getting with Plexus!! Are you wanting more info on the products, referral program, or both? I can shoot it over and save you some time!”
“Isn’t that a Pyramid Scheme?”
“Pyramid schemes are actually illegal in the US, so Plexus would be shut down if it were! They’ve been in biz since 2009 and make it a huge priority to do things the “right way” so I feel confident their doors will be open for years to come. I would love to share you what plexus IS though if you’re open to hearing more?”
Left on Read/Ghosted You: Meaning, they saw your message and didn’t respond.
MOST people have VERY full days. MOST people catch themselves coming and going. They more than likely opened your message in the car, on the go, read it and then got distracted. Let’s give people grace and assume the best of them vs the worst. A quick, “Hey, did you get that message I sent? Hope you’re having a great day!” could bump your message up. If they never response, just add them to your followup system and continue to build that relationship, invite to events, etc.